Return & Refund Policy

All Sales Are Final — No Returns

The Balloon Merchant does not accept returns or exchanges on any order, online or in-store. Once balloons leave our shop, we can't verify they were stored or handled correctly, and latex products can't be resold — so a returned order is one we'd have to throw away rather than pass on to another customer.

Why We Don't Accept Returns

Latex balloons are a perishable product. Heat, sunlight, moisture, rough handling, age, and storage conditions can all affect how well a balloon inflates and floats, even before it is used. Our latex balloons are also biodegradable by design, which is better for disposal but means they are not meant to sit indefinitely like a hard-goods item. Because we can't verify storage conditions after purchase and cannot resell balloons once they leave the store, all sales are final except for damaged, defective, or incorrect items reported within 48 hours.

See our balloon care guide for storage tips and expected float times.

Damaged, Defective, or Incorrect Items

We stand behind what we ship. If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with your order number and photos of the issue, and we'll arrange a replacement or refund at no cost to you.

Order Changes

Need to change or cancel an order? Contact us as soon as possible — we can make changes before an order is prepared, but not once it has been fulfilled or shipped.

Questions?

Call or text us at 858-695-9499, or visit us in store in San Diego, CA.